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Refund policy

Because these are research-use materials, returns are limited to protect product integrity and chain-of-custody.

Damaged or Incorrect Orders

Contact us within 48 hours of delivery with your order number and photos of the package/product issue. We will review and resolve with replacement, store credit, or refund when appropriate.

Opened Products

Opened, used, tampered, or improperly stored research materials cannot be returned.

Refund Timing

Approved refunds are issued back to the original payment method when possible. Bank processing times vary.